Frequently Asked Questions
Q: I just placed my order. When can I pick up?
A: Orders are generally ready within 24-48 hours. When your order is ready you will receive a 'Ready for Pick Up' email. Please come pick up your order within a week of it being ready. Our pick up locker is available 24/7.
Q: What is 'Hold My Order'?
A: Hold My Order is for customers who want to continue shopping before picking up. It is a great option for out of towners/edge of towners who don't have a chance to pick up often. It also works great for shipping customers to add to their order before paying shipping.
Q: What is the cutoff for Wednesday delivery?
A: All orders placed before 9 pm on Tuesday night will be eligible for the Wednesday delivery. If order is placed on Wednesday, the delivery will be completed the following Wednesday.
Q: If I consign with you, how do you take care of my items?
A: All consigner goods are stored in consigner supplied storage containers (totes, boxes, bags, etc...) or Rubbermaid bins. The goods are stored in a smoke free household, away from any food, liquids, or babies. We take very special care of your clothing because we are your partner and we are committed to deliver high quality goods to our customers.
Q: What is consignment/consigner?
A: Simply put, consignment is a partnership between you (the consigner) and a 3rd party (Mini Moose Co.) in which you provide us your goods to sell. You as the consigner then earn a large portion of the sales profit.
Q. How do you price your items?
A: Items are priced based on brand, style, size, and condition. Our goods are priced at a fraction of current retail value which we cross reference with store websites and storefronts.
Q. What size of clothing do you accept?
A: We are accepting up to 14 years.
Q. Are you accepting shoes?
Q: Do you have a storefront?
A: We operate completely online for the most convenient shopping experience.
Q: Will you consolidate orders?
A: Yes! If you are out of town and want to consolidate your order with a friend to save on shipping, we completely understand. Just notify us of who you are consolidating with and we will make sure both orders go out together.
If you purchased some goodies, but then can't resist buying some of the new arrivals the next day, we will consolidate the separate orders so you will receive them in one shipment.